Thank you for shopping with us! At UzzuUmmu, we strive to provide you with the best products and services. Please take a moment to review our return and refund policy.

1. No Returns or Refunds:

Due to the nature of our products and the bespoke nature of our offerings, we regret to inform you that we do not accept any returns or offer refunds on purchases.

2. Inspection upon Delivery:

We encourage our customers to thoroughly inspect their orders in the presence of the delivery personnel. Should you notice any discrepancies, damages, or defects, we kindly ask you to bring them to the attention of the delivery personnel immediately.

3. Report Issues Promptly:

In the event that you identify any issues with your order, it is crucial to report them to our customer service team promptly. Please contact us within 24 hours from the date of delivery with clear photographs and a detailed description of the issue.

4. Damaged or Defective Items:

If, despite our stringent quality checks, you receive a damaged or defective item, we will review the case on an individual basis. Contact our customer service team at admin@uzzuummu.com with supporting documentation, and we will work with you to find a suitable resolution.

5. Incorrect or Incomplete Orders:

If you receive an incorrect or incomplete order, please notify us within24 of delivery. We will investigate the matter and take the necessary steps to rectify the situation.

6. Exceptions:

We reserve the right to make exceptions to this policy in special circumstances, such as errors on our part or in the case of certain warranty issues. Any such exceptions will be determined at our sole discretion.

By completing a purchase on our website, you acknowledge and agree to abide by this return and refund policy.

Thank you for your understanding and cooperation.

Exchange Window:

• Customers must report any issues with their delivered products within 24 hours of receipt to initiate the return process.
• Products eligible for exchange must be in their original condition with all tags and packaging intact.